Nothing is more frustrating than clients messing with your schedule. Whether it’s not showing up, spending hours juggling reschedules or heck, even the cancellations a few days ahead of time that are supposed to be okay – it’s still messing your life up! We’ve been there. We know. In this episode of Skinfessional we talk about all the ways we’ve learned over the years to handle this mess.
A lot of your scheduling has to do with actually training clients in advance. Setting expectations is half the battle with clients. Making them understand that your time is valuable and training them that getting on your book is hard is important. This about that appointment you have that you would NEVER change because you’ll never get another chance at it. You know the one. Well that needs to be you!
Holding to a cancellation policy that works for you is vital. We talk about the ways that work and ones that haven’t for, but find one that does and stick to it.
We also talk a lot about how to handle all the feelings that arise with no shows and cancellations. Remember, it isn’t personal. People make decisions for all kinds of reasons and most times you weren’t in the equations at all.